The wellness company who thinks like an owner

Emma leads the strategic direction of our spa operations and brands, overseeing our global team of operations and training managers around the world.  Joining Resense as Operations Manager in 2012, Emma has been consistently promoted through achievement, becoming Regional Operations Director and more recently, Global Operations Director prior to our board appointing her formally as COO in 2019.  Having grown up in the health club business, Emma has spent the past 25 years carving out her own successful career in the spa, fitness and cosmetology industry throughout the Middle East, Europe, Central and South America.  Before joining Resense in 2012, she was a senior Spa Director for 6 years with Ritz Carlton managing spas in Tenerife, Dubai and the renowned Manama Spa in Bahrain.  She also successfully directed the award-winning Rosewood Spa in Mayakoba, Mexico and was instrumental in leading and expanding a non-invasive laser clinical company throughout the United Kingdom.  Emma is a true operator and understands the critical balance required to deliver luxurious experiences for guests and commercial return for owners and hoteliers.

With over 25 years in the wellness industry and 7 years with Resense, Matt brings a wealth of experience in developing & managing destination spas and luxury health & fitness clubs to his role as Global Projects Director for Resense.  Prior to joining Resense, Matt was the Resident Manager at the Six Senses Destination Spa in Phuket, Thailand responsible for all medical, spa and wellness departments and managed the design and development of several leading hotel spas in the UK, Middle East and India including the multiple award-winning Blythswood Square spa in Glasgow.  As part of the ESPA consultancy team, he oversaw nine spas in Europe including the spas at the Gleneagles and Turnberry Resorts in Scotland and the Intercontinental at Mar Menor in Spain.  Matt operated several large health and beach clubs from the Holmes Place Health Club in Edinburgh to the Harbour Club in London and the Jumeirah Hilton Beach Club in Dubai.  Matt has also worked with Midtown Athletic Clubs in Chicago, the operator of some of the world’s leading luxury wellness membership clubs.  Matt’s extensive experience in developing and operating spas and membership clubs is key to design spas & wellness that work operationally and that deliver unique experiences that guests want to return to again and again. 

Olga has started with Resense at its inception back to 2019.  She used to take care of Finance, HR, Contracts and Corporate Governance.  She than took a break in 2016 to spend more time with her family and children.  During her time off Olga founded real estate development company with a partner and gain some experience in this area.  She is back to the team now and we are happy to have her back.  Olga is fluent in Russian, Ukrainian, French and English and she is learning Italian now.  She got master’s degrees from Odessa and Geneva Universities in Business Administration.  Olga’s knowledge of the company, resourcefulness and huge motivation in driving company results is a great addition to the team.

Marcus plays a key role in the active support of Resense’s spa operations in Europe.  Marcus joined Resense in 2015 as Spa Director for The Adlon Spa by Resense at the Hotel Adlon Kempinski in Berlin, for which he received the CEO Award for Excellence in 2017.  After delivering exceptional service and commercial performance and seeking a new challenge, Marcus joined Resense in 2019 as Operations Manager.  Throughout his 20-year career within the spa & wellness industry, he took part in the pre-opening and ongoing management of the multi-million spa at Lucknam Park in England, a Relais & Chateaux leading hotel, followed by managerial positions within the Waldorf Astoria Berlin and within Kempinski.  Fluent in German and English, Marcus has a very current, comprehensive view of spa operations and management allowing him to support and empower our spa managers to lead their spas effectively. 

Sarah’s extensive experience in many companies and countries contributes greatly to her senior role as Operations Manager for Resense.  Sarah is a seasoned wellness professional and has lived and worked in Europe, Japan, South East Asia and the Middle East.  She has over 30 years of experience in hospitality, spas & wellness and beauty, in pre-openings, group operations, rebranding, spa consultancy & development and holistic training.  Sarah has worked for luxury hotel groups such as The Mandarin Oriental Hotel Group, Rosewood, Shu Uemura KK, Chiva Som, Sha Wellness and Hilton Worldwide.  Sarah is also a Shiatsu and Chi Nei Tsang teacher and speaks fluent Japanese.  Her holistic experience allows Sarah to support the design, opening and operation of our spas & wellness to the highest standards. 

After successfully managing a number of prominent, award-winning spas, Cholpon was promoted in 2019 to Operations Manager supporting Resense’s spas in Asia & the Middle East.  Cholpon has over 15 years of experience working in luxury hotel spas & wellness for Ritz-Carlton, Hyatt, Rotana and Kempinski.  Moreover, she is a graduate of Kyrgyz National University in Mathematics and Oriental Studies, with a specialization in Arab Countries.  Cholpon’s unique background has allowed her to master 4 languages: Kyrgyz, Russian, English and Arabic languages.  Cholpon’s exceptional management skills and deep understanding of how to maximise wellness in hotel spa operations ensure she is a great asset to the Resense operations team and all of the spas we support.