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Tailored to your needs.

Our services

Tailored & balanced to make sense now...  and into the future.

With more than 50 spas on agreements longer than 15 years, Resense’s foresight is long and our operational experience is relevant.  We listen to our Client’s needs, challenge the status quo and carefully curate unique & enduring wellness solutions.

Our diverse team is experienced in all matters of wellness from creating or improving a spa, spa brand or destination wellness resort to specific mandates, such as creating an amenity line for a hotelier’s global roll-out; or specialist consulting to a luxury product brand to improve their retail customer experience.

Individual spas on long-term agreements benefit from our complete suite of services ensuring the most unique, desirable spa that your guests wish to return to, thus maximising your return on investment.

We can partner with the owner and operator for the life of your spa - from creation to ongoing operations.

Vision Opening Reality

1.  Research,
Analysis
& Design

  •  
  • Site Visit & Stakeholders’ Meeting
  • Market Research & Competitive Analysis
  • Concept & Unique Positioning Brief
  • Preliminary Operational 5-Year Profit & Loss Forecast
  • Design Brief – Spa, Wellness, Fitness & Nutrition
  • Space Allocation & Adjacency Planning
  • Specification & Liaison with Fitness & Wet/Heat Room Suppliers
  • Signage Plans & Specifications
  • Operational Room Schedule Specifications
  • Furniture, Fixture & Equipment List
  • Operating Supplies List
  • Snagging List

2.  Pre-Opening
/ Conversion
& Training

  • 6-18 months prior to soft opening
  • Concept & Design Handover
  • Product Selection & Negotiation
  • Create & Implement Spa and/or Brand Standards
  • Critical Path & Pre-Opening Budget
  • Spa Director/Manager Recruitment & Manning Guide
  • Detailed Training Plan & Coordination
  • Onsite Pre-Opening Management & Training of ALL staff (4-6 weeks)
  • Site-Specific Manuals and Standard Operating Procedures.
  • Integrated Hotel Training
  • Business Plan, Marketing Plan and Annual Budget

3.  Active
Operational
Support

  • Post-Opening
  • Annual Business Plans, Budgets, Capex and Forecasts
  • Annual Marketing Plans – Quarterly Updates
  • ‘Live’ KPI Analysis & Action Planning
  • Regular Support Calls with Spa Manager & General Manager
  • Concept & Brand Standard Reviews
  • Manuals & SOP Reviews
  • Audit Visits
  • Onsite Training for All Spa Personnel
  • Online Training – Lobster Spa Professional
  • Spa Leadership Performance Review & Development
  • Menu Engineering
  • Inventory Reviews
  • SpaPerform™

Branding

Yours or ours?

Our team has been extensively involved in the creation, implementation, operation and development of luxury, leading hotel spa concepts & brands.  Our market-focused and authentic approach means we always recommend the optimum solution for your outcome.  This might involve creating a distinctive spa marque in its own right; or tailoring a wellness offering that is emblematic of your existing name & brand personality.

Alternatively, our spas on long-term agreements can benefit from our Resense branding.  Results-driven wellness experiences expressed via a European sense of service – Resense spas are luxurious & high-performing, yet tailored for guest-centricity and locally cognizance.

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Make your wellness facilities future-proof with a tailored & unique design.

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Offer the most appealing wellness experience to your discerning and experienced clientele.

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Maximize the operational efficiency & functionality of your operations.

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Boost your profitability with the support of Resense's active and proven management.

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Benefit from a long-term view on your business and its interests.

Partners

Best-in-class services attract world-class partners.

Being experts in wellbeing doesn’t mean we are experts in everything.  Nor do we believe that one solution will fit all.  Our global portfolio and tailored approach ensure we recommend the finest quality products and suppliers that will attract and benefit the ultimate guests in each unique spa. 

Personal wellbeing makes no sense without a healthy planet.

EarthCheck’s holistic approach to responsible tourism and its world leading science enables destinations and operators to benchmark and certify their performance with confidence and surety.  Through its Total Tourism Management™ platform, EarthCheck works in partnership with clients to plan for the future and help guide the design, construction and operation of smart buildings and the responsible management of tourism destinations.

In 2018, Resense and EarthCheck created a values-driven partnership that aims to benefit travellers who are seeking wellbeing, authenticity and a sense of place.  Our strategic commitment aims to lower the environmental impact of the design and operation of spa and wellness facilities through the creation of design and operational standards and best practices.

Together, we are reviewing the spa & wellness sector indicators in the EarthCheck Certified program by collecting and reviewing operational data, testing new indicators and developing the associated baseline and best practice benchmarks specific to the sector and geographic location.

Many spas & wellness facilities are constrained by the plant & energy designs of the property they are a part of, however as high consumers of energy, it is critical that we utilise intelligent design and practical operational protocols to reduce the negative impact on the environment.  Our clients can also realise significant savings in ongoing operational costs as EarthCheck has helped clients in more than 70 countries realise over USD$500million in operational savings.

As a company, Resense is committed to creating measurable benefit for the clients, teams, guests and communities we serve through socially responsible, market driven business solutions.

IMPACT

Incorporate target operational objectives aligned with the United Nations Sustainable Development Goals (SDGs) by creating an ecosystem of social and environmental responsibility that delivers regionally specific outcomes.

UNITE

Improve the well-being of the communities served through connective and collaborative measures.

COMMIT

Conceptualise, develop and build strong, equitable and sustainable wellness projects by providing access to healthy environments, promoting public safety, diversity and social justice and reducing and managing the use of natural resources.

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